Shipping policy

SHIPPING POLICY

Last updated: 19 August 2026

TryInk dispatches orders from Amsterdam, the Netherlands, to delivery addresses within the European Union.

  1. SHIPPING DESTINATIONS

We currently deliver to:

• the Netherlands; and
• other European Union countries available for selection at checkout.

We do not currently deliver to the United Kingdom, Switzerland, Norway or other countries outside the European Union.

If a destination cannot be selected during checkout, we do not currently ship there.

  1. SHIPPING COSTS

Netherlands:

• €2.95 for orders below €30.
• Free delivery for orders of €30 or more.

The Dutch free-delivery threshold is calculated using the order subtotal after discounts and before delivery charges.

Other European Union countries:

• €6.95 per order.
• Free delivery does not currently apply to orders outside the Netherlands, regardless of the order value.

The applicable delivery charge is displayed during checkout before the order is placed. The amount displayed at checkout is the final delivery charge for the selected destination and delivery option.

  1. ORDER PROCESSING

Orders are normally prepared and dispatched within 1 business day after payment has been successfully confirmed.

Orders placed during weekends or Dutch public holidays will begin processing on the next business day.

If an order contains an item that cannot be dispatched within the normal processing time, we will contact you as soon as reasonably possible.

  1. ESTIMATED DELIVERY TIMES

After dispatch, the estimated delivery times are:

• Netherlands: 1–2 business days.
• Other European Union countries: 3–5 business days.

These delivery estimates apply after dispatch. Please allow up to 1 additional business day for order processing.

Business days exclude weekends and public holidays in the Netherlands and the destination country.

Delivery times are estimates rather than guaranteed arrival dates. Postal delays, public holidays, severe weather, industrial action, unusually busy periods and other circumstances outside our reasonable control may affect delivery.

If you need an order for a particular event or date, please order early. A specific delivery date is only guaranteed if TryInk has expressly confirmed it in writing.

  1. ORDER CONFIRMATION AND SHIPPING UPDATES

After placing an order, you will receive an order confirmation at the email address provided during checkout.

When tracking is available for the selected delivery method, tracking information will be provided by email. Not every postal delivery method includes tracking.

Please check your spam or junk folder if you do not receive an expected order or dispatch email.

  1. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

If you notice an error, contact shop@tryink.nl as soon as possible. We will try to correct the address before dispatch, but changes cannot be guaranteed after fulfilment has started.

If an order is returned to TryInk because the address provided was incomplete or incorrect, or because the delivery was not collected, we will contact you to arrange either:

• re-delivery, which may require payment of the reasonable additional delivery cost; or
• a refund for the returned products, subject to the applicable return and withdrawal rules.

No additional delivery cost will be charged where the delivery problem was caused by TryInk or the carrier.

Refusing a delivery or failing to collect it does not by itself clearly communicate that you wish to exercise your right of withdrawal. If you want to withdraw from the purchase, please use the cancellation function on our website or email shop@tryink.nl.

  1. DELAYED ORDERS

If your order has not arrived within the estimated delivery period, contact shop@tryink.nl with your order number.

We will check the available delivery information and, where appropriate, investigate the shipment with the carrier.

If delivery is materially delayed, your statutory rights remain unaffected. This may include the right to set an additional reasonable delivery period and, if the order is still not delivered, to cancel the purchase and receive the applicable refund.

  1. LOST OR DAMAGED SHIPMENTS

TryInk remains responsible for the risk of loss or damage until you, or a person designated by you other than the carrier, physically receives the order.

If an order appears to be lost in transit, contact shop@tryink.nl. We will investigate the shipment and provide an appropriate solution, such as replacement or refund, where the order cannot be delivered.

If a parcel or its contents arrive damaged, please contact us as soon as reasonably possible. Include your order number and, where reasonably possible, photographs of the parcel and affected products. Photographs help us handle the matter with the carrier but are not an absolute condition of your statutory rights.

  1. CONTACT

For questions concerning shipping or delivery, contact:

TryInk
Email: shop@tryink.nl
Telephone: [BUSINESS PHONE NUMBER]

Please include your order number when contacting us about an existing order.